Privacy Policy

Last Updated: [25/9/2026]

reves7, we respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, request a quotation, use our logistics services, or otherwise interact with us.

Our services include, but are not limited to:

Transportation and distribution services
Warehousing and storage
Freight forwarding
Shipment and delivery coordination
Logistics management
Cargo handling
Customs and documentation support, where applicable
Shipment tracking and related customer support

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and business information directly from you, automatically through our website, or through third parties involved in providing logistics and transportation services.

1.1 Information You Provide to Us

Depending on your interaction with us, we may collect:

Full name
Company name
Job title
Email address
Telephone or mobile number
Billing and business address
Pickup and delivery addresses
Contact details of consignors, consignees, suppliers, customers, and authorized representatives
Shipment details
Cargo descriptions
Product or commodity information
Delivery instructions
Purchase order or reference numbers
Customs or shipping documentation
Identification information where required for legal, customs, security, or delivery purposes
Payment and invoicing information
Communications, enquiries, complaints, and customer support requests
Information submitted through quotation, contact, booking, or service request forms

Please ensure that you have the necessary authority to provide us with personal information relating to another individual, such as a consignee, employee, supplier, or delivery contact.

2. Information Collected Automatically

When you access our website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of access
Referring website
Website usage information
Cookie identifiers
Approximate geographic information derived from your IP address

This information may be collected using cookies, analytics tools, server logs, and similar technologies.

3. Logistics and Shipment Information

To provide transportation, warehousing, and freight forwarding services, we may process information relating to shipments, including:

Origin and destination
Collection and delivery locations
Sender and receiver details
Shipment reference numbers
Cargo specifications
Weight and dimensions
Delivery schedules
Transport routes
Vehicle or driver details
Proof of delivery
Electronic signatures
Delivery photographs, where applicable
Shipment status and tracking information
Customs and regulatory documentation
Warehouse receiving and dispatch records

Where required for operational, safety, security, or legal purposes, information may also be recorded through warehouse security systems, access-control systems, GPS-enabled fleet systems, or CCTV.

4. How We Use Your Information

We may use personal information for the following purposes:

Providing Our Services

To:

Process transportation and logistics requests
Arrange freight forwarding
Coordinate pickups and deliveries
Store and manage goods in our warehouses
Manage inventory and shipment movements
Process customs or freight documentation
Provide shipment status updates
Confirm delivery
Respond to service enquiries
Provide customer support

Business Administration

We may use information to:

Prepare quotations
Manage contracts
Process invoices and payments
Maintain customer and supplier records
Manage accounts and service history
Handle disputes, complaints, and claims
Maintain internal operational records
Manage vendor and subcontractor relationships

Safety and Security

We may process information to:

Protect cargo, employees, customers, visitors, vehicles, and facilities
Prevent theft, fraud, misuse, unauthorized access, or security incidents
Monitor warehouse and logistics facilities
Investigate incidents, losses, or claims
Maintain operational and transport security

Legal and Regulatory Compliance

We may process information when required to:

Comply with applicable laws and regulations
Meet customs, transport, freight, tax, accounting, or regulatory requirements
Respond to lawful requests from courts, regulators, customs authorities, police, or other government authorities
Prevent or investigate fraud and other unlawful activities
Establish, exercise, or defend legal claims

Website Improvement and Analytics

We may use information to:

Operate and maintain our website
Analyze website traffic
Understand how visitors use our website
Improve website performance and functionality
Detect technical or cybersecurity issues

Marketing

Where permitted by applicable law, we may use your contact information to send you information regarding:

Our logistics services
New services
Company announcements
Promotional offers
Industry-related updates

You may unsubscribe from promotional communications at any time by using the unsubscribe method provided in the communication or by contacting us.

5. Legal Basis for Processing

Where required under applicable data protection law, we process personal information based on one or more of the following grounds:

Your consent
Performance of a contract with you
Taking steps at your request before entering into a contract
Compliance with legal or regulatory obligations
Our legitimate business interests, provided those interests do not override your applicable privacy rights
Protection of individuals, property, cargo, systems, or facilities
Establishment, exercise, or defence of legal claims

6. Sharing of Personal Information

We do not sell personal information.

We may share information where reasonably necessary to provide our services or meet legal obligations.

Recipients may include:

Logistics and Transport Partners

Such as:

Freight carriers
Shipping companies
Airlines
Road transport operators
Courier companies
Freight agents
Customs brokers
Warehouse operators
Port and terminal operators
Delivery subcontractors

Business Service Providers

Such as:

IT service providers
Website hosting providers
Cloud service providers
Software providers
Cybersecurity providers
Payment processors
Accountants
Auditors
Insurers
Legal advisers
Business consultants

Government and Regulatory Authorities

Where necessary, information may be shared with:

Customs authorities
Port authorities
Transport regulators
Tax authorities
Law enforcement agencies
Courts
Other authorized governmental bodies

Information will only be shared where reasonably necessary and subject to applicable contractual, security, confidentiality, and legal requirements.

7. International Transfers

Transportation and freight forwarding services are inherently international.

As a result, personal information may need to be transferred to, accessed from, or processed in countries outside the country where the information was originally collected.

For example, information may be transferred to:

International freight partners
Airlines
Shipping lines
Overseas warehouses
Customs agents
Logistics service providers
Cloud technology providers

Where required by applicable law, we take reasonable measures to ensure that international transfers are subject to appropriate safeguards.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services
Fulfil contractual requirements
Maintain operational and shipment records
Meet legal, customs, accounting, tax, insurance, and regulatory requirements
Resolve disputes
Manage claims
Enforce contractual rights
Protect our legitimate business interests

Retention periods may vary depending on the nature of the information and applicable legal requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with our information management procedures.

9. Information Security

We implement reasonable administrative, organizational, physical, and technical measures designed to protect personal information against:

Unauthorized access
Accidental loss
Improper use
Unauthorized disclosure
Alteration
Destruction
Cybersecurity threats

Security measures may include, where appropriate:

Access controls
Authentication controls
Network security
Data backup procedures
Security monitoring
Employee confidentiality obligations
Restricted physical access
Secure cloud or hosting environments
Encryption where appropriate

However, no internet transmission, electronic storage system, or security control can guarantee absolute security.

10. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your browser or device that help us operate and improve the website.

Cookies may be used for:

Essential website functionality
Remembering user preferences
Website performance monitoring
Traffic analytics
Security
Improving the user experience

Where required by law, non-essential cookies will only be used after obtaining your consent.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

11. Website Analytics

We may use analytics services to understand how visitors interact with our website.

These tools may collect information such as:

Pages viewed
Time spent on pages
Device type
Browser type
General geographic region
Website navigation patterns

We use this information to improve website usability, performance, and content.

12. Third-Party Websites

Our website may contain links to websites operated by third parties, including logistics providers, tracking platforms, social media platforms, and business partners.

We are not responsible for the privacy practices, security, or content of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

13. Shipment Tracking Systems

If we provide online shipment tracking, information displayed through the tracking system may include:

Shipment reference numbers
Current shipment status
Collection status
Transit updates
Estimated or completed delivery information

Customers are responsible for maintaining the confidentiality of tracking numbers, login credentials, and other shipment access information provided to them.

14. CCTV and Facility Monitoring

CCTV may be used at warehouses, offices, yards, loading areas, and other operational facilities for purposes including:

Safety
Security
Loss prevention
Incident investigation
Access control
Protection of employees, visitors, cargo, vehicles, and property

CCTV recordings will be retained only for an appropriate period unless they are required for an investigation, claim, legal proceeding, or regulatory requirement.

15. GPS and Fleet Monitoring

Where our transportation services use GPS-enabled vehicles or fleet-management systems, vehicle location and operational data may be processed for purposes including:

Route planning
Delivery coordination
Shipment tracking
Driver dispatch
Fleet management
Operational efficiency
Safety
Security
Investigation of incidents

Such monitoring will be conducted in accordance with applicable laws and internal policies.

16. Children’s Privacy

Our website and services are intended primarily for businesses and adults.

We do not knowingly collect personal information from children unless required in connection with a legitimate service and permitted by applicable law.

If you believe a child has provided us with personal information without appropriate authorization, please contact us.

17. Your Privacy Rights

Depending on the applicable law and your jurisdiction, you may have rights relating to your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of personal information in certain circumstances
Request restriction of processing
Object to certain types of processing
Withdraw consent where processing is based on consent
Request data portability, where applicable
Request information regarding how your data is processed
Lodge a complaint with an appropriate data protection authority

These rights may be subject to legal limitations, exemptions, identity verification requirements, and mandatory retention obligations.

To exercise an applicable privacy right, please contact us using the details provided below.

18. Business Customers and Corporate Contacts

Many of our services are provided to companies and other organizations.

Where an organization provides us with personal information relating to its employees, customers, suppliers, representatives, delivery contacts, or other individuals, that organization is responsible for ensuring that it has an appropriate legal basis to provide such information to us.

19. Data Accuracy

We rely on customers, suppliers, logistics partners, and users to provide accurate and current information.

Please inform us if your information changes or if you believe information held by us is incorrect.

Accurate information is particularly important for shipment collection, transportation, customs processing, delivery, and emergency communications.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business
New services
Technology developments
Changes in legal or regulatory requirements
Updates to our privacy and security practices

The latest version will be published on this website with the updated effective date.

We encourage you to review this Privacy Policy periodically.

21. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way we process personal information, please contact us:

[Company Name]
Transportation & Distribution Services

Address: [Company Address]
Email: [Privacy/Company Email Address]
Phone: [Telephone Number]
Website: [Website URL]

Where applicable, you may also contact:

Data Protection / Privacy Contact:
[Name or Department]
[Email Address]

22. Governing Privacy Requirements

We process personal information in accordance with data protection and privacy laws applicable to our business activities and the jurisdictions in which we operate.

Where different legal requirements apply to a particular shipment, customer, or jurisdiction, additional privacy terms or notices may also apply.

Effective Date: [25/9/2026]